Frequently Asked Questions

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General STD Questions

• What is a Sexually Transmitted Disease?
  • A sexually transmitted disease (STD) or “venereal disease” is an infection that is transmitted primarily through vaginal, anal, or oral sex. STDs can also be transmitted through intravenous drug use and nonsexual contact. Learn more about how STDs can be contracted.
• What are the different types of STDs?
  • There are many STDs. We test for chlamydia, gonorrhea, trichomoniasis, Hepatitis A, Hepatitis B, Hepatitis C, genital herpes, oral herpes, HIV 1, HIV 2, and syphilis. Check out our STD Overview
• What is the difference between an STD and an STI?
  • Technically there is a difference between STDs and STIs. An STI (sexually transmitted infection) is an infection whereas an STD was an infection that developed into a disease. Learn more about STIs vs STDs
• How do I know if I have an STD?
  • The only definitive way to know if you have an STD is to get tested. Click here to see our STD Testing Options
• What are the symptoms of STDs?
  • Each STD has its own specific symptoms, and some STDs may not show any symptoms. Learn more about STD Symptoms
• Should I get tested for an STD even though I do not show any symptoms?
  • Many STDs may not show symptoms, or may disguise themselves as other illness/disease symptoms. The only way to be sure is to get tested. Learn more about STDs and Their Symptoms
• Are all STDs sexually transmitted?
  • While all STDs can be transmitted through sex, some of them may be transmitted in other ways. Learn more about Ways You Can Get an STD without Having Sex
• Can I get an STD if I’m a virgin?
  • Certain STDs can be transmitted through non-sexual contact as well as oral and anal sex. Learn more about STDs and Risky Behavior
• Are all STDs curable?
  • Most STDs are curable, especially when they’re caught early. HIV and herpes are STDs which have no known cures but can be managed with antivirals. Learn more about Which STDs Can and Cannot Be Cured
• Do condoms prevent STDs?
  • Condoms increase your chances of preventing STDs, but they are not 100% effective in preventing any and all STDs. Learn more about STDs You Can Get While Wearing A Condom
• Can I get the same STD multiple times?
  • Yes, Getting treated for an STD does not mean that you are unable to contract the STD again.
• Can I get more than one STD at once?
  • Yes. In fact, some STDs make you more susceptible to contracting other STDs. That’s why it’s best to get tested for all STDs. Learn more about STDs and Co-Infection
• How long should I wait after exposure to get tested?
  • Waiting periods differ for each STD. Learn more about the Waiting Periods for Each STD
• I got a text notification; what does it mean?
  • We provide an anonymous tool on our website where patients can send a text to alert previous partners to get tested. The service is anonymous, so we do not know who sent the text. If you have any questions, please call the number from whence the text was sent.

Specific STD Questions

• Are Cold Sores and Herpes the same thing?
  • The term “Cold Sores” is the informal term for herpes simplex virus 1 (hsv 1) because of the fever blisters or “cold sores” it produces. Hsv 1 is easily transmitted through kissing and sharing eating utensils. Learn more about Oral Herpes
• Is there a difference between HIV and Aids?
  • Yes, there is a difference between being HIV-positive and having AIDS. Though they share the same virus, they reflect two very distinct phases of the disease. Learn more about The Difference Between HIV and AIDS
• What’s the difference between Chlamydia and Gonorrhea?
  • Though both Chlamydia and Gonorrhea are caused by bacterial infections, they’re caused by two different bacteria and may produce different symptoms.
    Learn more about Chlamydia
    Learn more about Gonorrhea
• Can I get Genital Herpes on my lip or Oral Herpes on my genitals?
  • Yes, you can get either strand of herpes in either location.
    Learn more about Genital Herpes from Oral Herpes and Vice Versa
• What do my specific symptoms mean?
  • We’re unable to tell you definitively what your specific symptoms indicate. The only way to be certain is to get tested.
    Learn more about STDs and Their Symptoms
• Why can’t the live chat representative diagnose me based on my symptoms?
  • Our live chat reps are not certified healthcare professionals and therefore cannot diagnose you over the computer.

STDcheck.com Questions

• How does STDcheck.com work?
  • STDcheck.com is a quick, easy, and confidential form of online STD testing. Simply order the test you want, print the lab form, go to a testing site, take the test, and receive your results in 1-2 business days.
    Learn more about About STDcheck.com
• Does STDcheck.com offer at-home testing?
  • No. In order to ensure the greatest accuracy possible, we only offer lab testing.
    Learn more about The Difference Between At-Home STD Testing and Lab STD Testing
• How accurate are STDcheck.com’s tests?
  • Our tests are 99% accurate depending on the incubation period of the STD for which you’re being tested. Be sure to wait to get tested until after the STD’s incubation period has passed.
    Learn more about STDs and Their Incubation Periods
• Why should I choose STDcheck.com
  • We are the only online STD testing site to offer FDA-approved HIV RNA Early Detection Test, and all of our labs are CLIA-Certified.
• Do I need a physical or a physician’s prescription to get tested with STDcheck.com?
  • No, we don’t require you to take a physical, nor do you need to have a physician’s prescription. Simply order the test, take the order form to the lab, and you will be able to be tested.
• How do I login to my online account?
  • Select the My Account option at the top right of any page. If you signed up using your phone number, select “Phone Number” for your login method, and enter your number into the box. You will receive a verification code via text. You must use that code to access your account. If you signed up using your email, select “Email” for your login method, and enter the password you created when you signed up. If you’ve forgotten your password, select “Forgot Your Password” and follow the prompts to receive access to your account. If you selected “Do Not Contact” when signing up, you will need to call us at 1-800-456-2323 to access your results.

Choosing Your STD Test Questions

• How does STDcheck.com test for STDs?
  • All of our STD tests are performed through urine and/or blood tests to ensure accuracy. We do not perform swab or saliva testing.
• Which STDs can I be tested for?
  • We offer tests for Chlamydia, Gonorrhea, Trichomoniasis, Hepatitis A, Hepatitis B, Hepatitis C, Genital herpes, Oral herpes, HIV 1 & 2, and Syphilis. We offer individual tests as well as packages.
    Learn more about STD Tests
• Does STDcheck.com offer free STD testing?
  • Unfortunately we do not offer free STD testing. However, plenty of facilities do offer free or low-cost STD testing. Keep in mind that you typically have to wait hours, there are limited locations, and you may have to pay based on a sliding scale.
    Learn more about Free STD Testing
• How do I know which test best fits my needs?
  • It’s impossible to tell which STDs you may have been exposed to; if you’re at risk for one STD, you’re at risk for all STDs. You can take our STD Test Recommender, but the best way to be sure that you’re informed/ aware of the that you’ve eradicated all potential STDs is to take our 10 Test Panel.
• What should I do to prepare for the test?
  • If you are taking a urine test, try not to urinate for at least an hour before the test in order to ensure sufficient sample size. Additionally, if you’re taking the wellness panel, you will need to fast for 12 hours prior to the test. Otherwise, you don’t need to do anything to prepare for your STD test.

Taking Your STD Test Questions

• How soon can I take the test after ordering?
  • As soon as you’ve received your Order Form (or confidential test code), you can take the test. You will be able to access the order form via your online account and/or it will be emailed to you. If you’ve yet to receive your order form, please contact us at 1-800-456-2323.
• Where can I get STD testing?
  • We offer 4,500 lab testing sites nationwide. Simply put in your zipcode to find one closes to you. Find an STD Testing Center
• Do I need to make an appointment?
  • You do not need to make an appointment. However, if you’re pressed for time, you can call ahead and make an appointment.
• How long is the lab visit?
  • Lab visits usually last no more than 5 minutes. You simply walk in, give your samples, and walk out.
• What does it mean if the “Lab is Experiencing Delays” ?
  • If a lab is experiencing delays, it means it may require additional time for results. However, you are still able to go in for testing.
• Will anyone at the Lab know what I’m getting tested for?
  • No, our lab centers test for many other things. No one will know what you’re being tested for.

Results Questions

• When will I receive my results?
  • Most results are available within 1-2 business days. HIV RNA and Trichomoniasis tests may take an additional day, and certain states have regulations that require additional processing time.
• How do I access my results?
  • You can access your results via your confidential online account. Additionally, a pdf of your results will be emailed to you if you signed up using your email address. If you selected “Do Not Contact” when signing up, you will need to call our Care Advisors at 1-800-456-2323 to have them access your results for you.
• Can my live chat representative look up my results for me?
  • No. Due to privacy concerns, our live chat reps cannot look up your results. However, you can call our Care Advisors and they can check on the status of your results.
• What happens if I turn up positive for an STD?
  • If you’re found to be positive, we provide a doctor consultation and a written prescription for a $95 fee. We offer a written prescription for your partner at an additional fee of $95. We can even call the prescriptions into your pharmacy for you.

Payment Options Questions

• What are my payment options?
  • We accept all major credit cards, pre-paid debit cards, cashiers checks, money orders, HSA accounts, FSA accounts, PayPal, and Cryptocurrency.
    Learn more about Payment Options
• What if I cannot currently afford the test that I need?
  • We offer a “Pay Later” option which allows you to get tested before paying. However, you will need to pay in order to access your results.
• Does STDcheck.com accept insurance?
  • In order to ensure your privacy, we do not currently accept insurance. However, we can provide you with an itemized receipt for insurance reimbursement purposes.
• How will this transaction show up on my Credit Card statement?
  • In order to ensure your privacy, the transaction will appear as “HealthLabs.com” on your bank statement.
• What is STDcheck.com's cancellation policy?
  • You may cancel your order at any time before your visit to the lab. Refunds will be issued minus a 20% cancellation fee. All cancellation requests made after 21 days of purchase will be given credit for future testing.

Privacy and Trust Questions

• Is STDcheck.com testing private?
  • We offer 100% private testing. You are not required to show your ID at the lab, you’re given a unique code which allows the lab to perform testing without your ID, and your results are uploaded to your private online account.
    Learn more about Private STD Testing
• Is the STDcheck.com website private?
  • Yes. We encrypt our data with industry standard 128-bit encryption. All communication and transactions between you and our website are secure.
• Why should I trust STDcheck.com?
  • We are 100% HIPPA compliant, and our testing methods and procedures have been vetted by experts to ensure they meet and exceed all standards for accuracy, integrity, and confidentiality.