Frequently Asked Questions

Question 1

I got an anonymous email notification; what does it mean?

Answer

We provide an anonymous tool on our website where patients can send an email to alert previous partners to get tested. The service is anonymous, so we do not know who sent the email.

Question 2

How long should I wait after exposure to get tested?

Answer

Waiting periods differ for each STD. Learn more about the Waiting Periods for Each STD

Question 3

Can I get more than one STD at once?

Answer

Yes. In fact, some STDs make you more susceptible to contracting other STDs. That’s why it’s best to get tested for all STDs. Learn more about STDs and Co-Infection

Question 4

Can I get the same STD multiple times?

Answer

Yes, Getting treated for an STD does not mean that you are unable to contract the STD again.

Question 5

Do condoms prevent STDs?

Answer

Condoms increase your chances of preventing STDs, but they are not 100% effective in preventing any and all STDs. Learn more about STDs You Can Get While Wearing A Condom

Question 6

Are all STDs curable?

Answer

Most STDs are curable, especially when they’re caught early. HIV and herpes are STDs which have no known cures but can be managed with antivirals. Learn more about Which STDs Can and Cannot Be Cured

Question 7

Can I get an STD if I’m a virgin?

Answer

Certain STDs can be transmitted through non-sexual contact as well as oral and anal sex. Learn more about Chances of Getting an STD

Question 8

Are all STDs sexually transmitted?

Answer

While all STDs can be transmitted through sex, some of them may be transmitted in other ways. Learn more about Ways You Can Get an STD without Having Sex

Question 9

Should I get tested for an STD even though I do not show any symptoms?

Answer

Many STDs may not show symptoms, or may disguise themselves as other illness/disease symptoms. The only way to be sure is to get tested. Learn more about STDs and Their Symptoms

Question 10

What are the symptoms of STDs?

Answer

Each STD has its own specific symptoms, and some STDs may not show any symptoms. Learn more about STD Symptoms

Question 11

How do I know if I have an STD?

Answer

The only definitive way to know if you have an STD is to get tested. Click here to see our STD Testing Options

Question 12

What is the difference between an STD and an STI?

Answer

Technically there is a difference between STDs and STIs. An STI (sexually transmitted infection) is an infection whereas an STD was an infection that developed into a disease. Learn more about STIs vs STDs

Question 13

What are the different types of STDs?

Answer

There are many STDs. We test for chlamydia, gonorrhea, trichomoniasis, Hepatitis A, Hepatitis B, Hepatitis C, genital herpes, oral herpes, HIV 1, HIV 2, and syphilis. Check out our STD Overview

Question 14

What is a Sexually Transmitted Disease?

Answer

A sexually transmitted disease (STD) or “venereal disease” is an infection that is transmitted primarily through vaginal, anal, or oral sex. STDs can also be transmitted through intravenous drug use and nonsexual contact. Learn more about how STDs can be contracted.

Question 15

Why can’t the live chat representative diagnose me based on my symptoms?

Answer

Our live chat reps are not certified healthcare professionals and therefore cannot diagnose you over the computer.

Question 16

What do my specific symptoms mean?

Answer

We’re unable to tell you definitively what your specific symptoms indicate. The only way to be certain is to get tested. Learn more about STDs and Their Symptoms

Question 17

Can I get Genital Herpes on my lip or Oral Herpes on my genitals?

Answer

Yes, you can get either strand of herpes in either location. Learn more about Genital Herpes from Oral Herpes and Vice Versa

Question 18

What’s the difference between Chlamydia and Gonorrhea?

Answer

Though both Chlamydia and Gonorrhea are caused by bacterial infections, they’re caused by two different bacteria and may produce different symptoms. Learn more about Chlamydia Learn more about Gonorrhea

Question 19

Is there a difference between HIV and Aids?

Answer

Yes, there is a difference between being HIV-positive and having AIDS. Though they share the same virus, they reflect two very distinct phases of the disease. Learn more about The Difference Between HIV and AIDS

Question 20

Are Cold Sores and Herpes the same thing?

Answer

The term “Cold Sores” is the informal term for herpes simplex virus 1 (hsv 1) because of the fever blisters or “cold sores” it produces. Hsv 1 is easily transmitted through kissing and sharing eating utensils. Learn more about Oral Herpes

Question 21

How do I login to my online account?

Answer

Select the My Account option at the top right of any page. If you signed up using your phone number, select “Phone Number” for your login method, and enter your number into the box. You will receive a verification code via text. You must use that code to access your account. If you signed up using your email, select “Email” for your login method, and enter the password you created when you signed up. If you’ve forgotten your password, select “Forgot Your Password” and follow the prompts to receive access to your account. If you selected “Do Not Contact” when signing up, you will need to text us at 1-800-456-2323 to access your results.

Question 22

Do I need a physical or a physician’s prescription to get tested with STDcheck.com?

Answer

No, we don’t require you to take a physical, nor do you need to have a physician’s prescription. Simply order the test, take the order form to the lab, and you will be able to be tested.

Question 23

Why should I choose STDcheck.com

Answer

We are the only online STD testing site to offer FDA-approved HIV RNA Early Detection Test, and all of our labs are CLIA-Certified.

Question 24

How accurate are STDcheck.com’s tests?

Answer

Our tests are 99% accurate depending on the incubation period of the STD for which you’re being tested. Be sure to wait to get tested until after the STD’s incubation period has passed. Learn more about STDs and Their Incubation Periods

Question 25

Does STDcheck.com offer at-home testing?

Answer

No. In order to ensure the greatest accuracy possible, we only offer lab testing. Learn more about The Difference Between At-Home STD Testing and Lab STD Testing

Question 26

How does STDcheck.com work?

Answer

STDcheck.com is a quick, easy, and confidential form of online STD testing. Simply order the test you want, print the lab form, go to a testing site, take the test, and receive your results in 1-2 business days. Learn more about About STDcheck.com

Question 27

What should I do to prepare for the test?

Answer

If you are taking a urine test, try not to urinate for at least an hour before the test in order to ensure sufficient sample size. Additionally, if you’re taking the wellness panel, you will need to fast for 8 hours prior to the test. Otherwise, you don’t need to do anything to prepare for your STD test.

Question 28

How do I know which test best fits my needs?

Answer

It’s impossible to tell which STDs you may have been exposed to; if you’re at risk for one STD, you’re at risk for all STDs. You can take our STD Test Recommender, but the best way to be sure that you’re informed/ aware of the that you’ve eradicated all potential STDs is to take our 13 Test Panel.

Question 29

Does STDcheck.com offer free STD testing?

Answer

Unfortunately we do not offer free STD testing. However, plenty of facilities do offer free or low-cost STD testing. Keep in mind that you typically have to wait hours, there are limited locations, and you may have to pay based on a sliding scale. Learn more about Free STD Testing

Question 30

Which STDs can I be tested for?

Answer

We offer tests for Chlamydia, Gonorrhea, Trichomoniasis, Hepatitis A, Hepatitis B, Hepatitis C, Genital herpes, Oral herpes, HIV 1 & 2, and Syphilis. We offer individual tests as well as packages. Learn more about STD Tests

Question 31

How does STDcheck.com test for STDs?

Answer

All of our STD tests are performed through urine and/or blood tests to ensure accuracy. We do not perform swab or saliva testing.

Question 32

Will anyone at the Lab know what I’m getting tested for?

Answer

No, our lab centers test for many other things. No one will know what you’re being tested for.

Question 33

What does it mean if the “Lab is Experiencing Delays” ?

Answer

If a lab is experiencing delays, it means it may require additional time for results. However, you are still able to go in for testing.

Question 34

How long is the lab visit?

Answer

Lab visits usually last no more than 5 minutes. You simply walk in, give your samples, and walk out.

Question 35

Do I need to make an appointment?

Answer

You do not need to make an appointment. Once you've placed your order, you can visit the lab for sample collection at any time during their business hours. If you're pressed for time, you can call the lab to make an appointment.

Question 36

Where can I get STD testing?

Answer

We offer 4,500 lab testing sites nationwide. Simply put in your zipcode to find one closes to you. Find an STD Testing Center

Question 37

How soon can I take the test after ordering?

Answer

As soon as you’ve received your Order Form (or confidential test code), you can take the test. You will be able to access the order form via your online account and/or it will be emailed to you. If you’ve yet to receive your order form, please text us at 1-800-456-2323.

Question 38

What happens if I turn up positive for an STD?

Answer

If you’re found to be positive, we provide a doctor consultation and a written prescription for a $95 fee. We offer a written prescription for your partner at an additional fee of $95. We can even call the prescriptions into your pharmacy for you.

Question 39

Can my live chat representative look up my results for me?

Answer

No. Due to privacy concerns, our live chat reps cannot look up your results. However, you can text our Care Advisors at 1800-456-2323 and they can check on the status of your results.

Question 40

How do I access my results?

Answer

You can access your results via your confidential online account. If you selected “Do Not Contact” when signing up, you will need to text our Care Advisors at 1-800-456-2323 to have them access your results for you.

Question 41

When will I receive my results?

Answer

Most test results are available within 1-2 business days after a sample is collected at the laboratory; however, certain tests like HIV RNA, Trichomoniasis, Mycoplasma genitalium, and the Mycoplasma Hominis / Ureaplasma urealyticum tests may require an additional week to process.

Question 42

What is STDcheck.com's cancellation policy?

Answer

You may cancel your order at any time before your visit to the lab. Refunds will be issued minus a 20% cancellation fee. All cancellation requests made after 21 days of purchase will be given credit for future testing.

Question 43

How will this transaction show up on my Credit Card statement?

Answer

In order to ensure your privacy, the transaction will appear as “ANALYTE HEALTH” on your bank statement.

Question 44

Does STDcheck.com accept insurance?

Answer

In order to ensure your privacy, we do not currently accept insurance. However, we can provide you with an itemized receipt for insurance reimbursement purposes.

Question 45

What if I cannot currently afford the test that I need?

Answer

We offer a “Pay Later” option which allows you to get tested before paying. However, you will need to pay in order to access your results.

Question 46

What are my payment options?

Answer

We accept all major credit cards, pre-paid debit cards, cashiers checks, money orders, HSA accounts, FSA accounts, PayPal, Apple Pay, Google Pay, and Venmo. Learn more about Payment Options

Question 47

Why should I trust STDcheck.com?

Answer

We are 100% HIPPA compliant, and our testing methods and procedures have been vetted by experts to ensure they meet and exceed all standards for accuracy, integrity, and confidentiality.

Question 48

Is the STDcheck.com website private?

Answer

Yes. We encrypt our data with industry standard 128-bit encryption. All communication and transactions between you and our website are secure.

Question 49

Is STDcheck.com testing private?

Answer

We offer 100% private testing. You are not required to show your ID at the lab, you’re given a unique code which allows the lab to perform testing without your ID, and your results are uploaded to your private online account. Learn more about Private STD Testing

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