STDcheck’s Privacy Policy

PLEASE READ THE FOLLOWING PRIVACY POLICY VERY CAREFULLY

THIS POLICY CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU.

We at STDcheck.com take privacy very seriously. We believe in protecting your information in the same way we want ours protected. FPK Services, LLC and its authorized agents (collectively, “FPK,” “STDcheck,” “we,” or “us”), encourage you to become familiar with this Privacy Policy which is made up of different sections aimed at addressing different privacy concerns.

THIS PRIVACY POLICY CONTAINS AN ARBITRATION PROVISION, SET FORTH BELOW.  BY ACCESSING OR USING THIS SITE, YOU AGREE THAT ANY DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT IN A COURT OF LAW. BY PROCEEDING, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE WAIVING CERTAIN RIGHTS, INCLUDING THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND CERTAIN RIGHTS TO DISCOVERY AND APPEAL, EXCEPT AS PROVIDED UNDER APPLICABLE ARBITRATION RULES.

Accessibility  

Special assistance is available for persons with disabilities. If you need assistance accessing our Site, please call us at 1-800-456-2323 or email [email protected].

STDcheck’s Privacy Policy is made up of the following sections:

• Our Privacy Promise
• Cookie Policy
• Your State Privacy Rights
• International Restrictions
• HIPAA Notice of Privacy Practices / Consumer Health Data Privacy  
• Contact Us

This Privacy Policy describes what information we collect about you, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it. This Privacy Policy is incorporated into and is unequivocally a material part of our Terms of Service. The Terms of Service set forth the terms and conditions of use required for all www.stdcheck.com website visitors (the “Site”) as well as any person or entity using our lab testing or telehealth services (the “Services”). By accessing and using the Site and or our Services, you agree that you have read and understood this Privacy Policy and that you accept and consent to our privacy practices including any uses and disclosures of information about you that are described in this Privacy Policy and further agree to adhere to our Terms of Service. Additional privacy policies, including additional HIPAA Notices of Privacy Practices, may apply to data you submit to third party healthcare providers through our Services.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at [email protected] or 1-800-456-2323.

What Information Do We Collect, and How?

We may collect certain identifying information from or about you in connection with your use of or submissions to the Site, including, but not limited to, your name, address, date of birth, email addresses, health information and credit card number (together, “Collected Information”). Any health information about you will be collected in the course of providing Services to you via the Site or a telephone consultation. Our use of such health information is governed by this Privacy Policy and any third party HIPAA Notice of Privacy Practices. In addition, we may retain the content of, and metadata regarding, any correspondence you may have with us or our representatives, regardless of the mode of communication by which such correspondence was made. This information helps us to improve the Site and the online content, materials, and Services that we make available on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other websites, the web servers used to operate the Site may collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and our Site and store it. For security reasons and to confirm the integrity of the Site, we may combine components of this data with Collected Information, which may identify you. Unless otherwise described in this Privacy Policy, such identifying information will be used solely for our business purposes. In addition, the information we collect may reveal such things as the Internet protocol (“IP”) address assigned to your computer, specific pages that you accessed on the Site or prior to visiting the Site, and the length of time you spent at the Site. We may use this information to help administer the Site and the servers that provide the Site, generate statistical information, monitor and analyze Site traffic and usage patterns, and improve the Site’s content and content delivery, including any online content, materials, and services that we describe or make available on the Site.

Class Action Waiver, Dispute Resolution and Arbitration

The parties agree that the following arbitration provisions govern any disputes between you and FPK arising from or relating to your access to or use of the Site, products or services.

• Agreement to Arbitrate; Scope. Except as expressly provided below, any claim, dispute, or controversy, whether based in contract, statute, regulation, ordinance, tort (including fraud, misrepresentation, or negligence), or any other legal or equitable theory, arising out of or relating to the Site, or any products or services provided by FPK (each, a “Dispute”), will be resolved exclusively by final and binding arbitration.
• Governing Law and Federal Arbitration Act. This arbitration agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act, 9 U.S.C. §§ 1–16 (“FAA”), governs the interpretation and enforcement of this arbitration agreement. Except as preempted by the FAA, the laws of the State of Texas without regard to its conflicts of laws principles, apply to all other issues.
• Administrator and Rules. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, if applicable based on the relief sought, the AAA Optional Rules for Emergency Measures of Protection (the “AAA Rules”), as modified by this arbitration agreement. The AAA Rules are available from AAA. The parties agree to the application of the AAA’s rules governing the appointment of the arbitrator(s), case management, and the conduct of proceedings, except as modified herein.
• Tribunal and Seat. The arbitration will be conducted by a single neutral arbitrator with at least five years of experience adjudicating commercial disputes involving technology, ecommerce, or online services, unless the AAA Rules require a three-arbitrator panel due to the amount in controversy, in which case the panel will consist of three neutral arbitrators with comparable experience. The seat (legal place) of arbitration will be Houston, Texas and any award will be deemed to be made there.
• Hearing Location; Remote Proceedings. The arbitrator will determine the most efficient hearing format consistent with due process and fairness, which may include hearings conducted in person in Houston, Texas by video conference, or by telephone. If an in-person hearing is ordered and you are an individual consumer, you may elect a reasonably convenient location to you within the United States.
• Pre-Arbitration Notice and Informal Resolution. Before commencing arbitration, the party seeking arbitration must send the other a written notice of the Dispute that includes the claimant’s name, address, and contact information; a description of the Dispute; and the relief sought. Notice to FPK must be sent to FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099 with a copy to [email protected]. The parties will use good faith efforts to resolve the Dispute informally for at least 30 days after notice is received. Filing an arbitration demand prior to the expiration of this period will not shorten the period; the arbitrator may stay proceedings pending completion of informal efforts.
• Filing and Fees; Cost-Shifting. The party initiating arbitration must pay any filing fee required by the AAA, subject to allocation of fees and costs by the arbitrator consistent with the AAA Rules, the FAA, and applicable law. The arbitrator will have authority to award fees and costs, including reasonable attorneys’ fees, to the prevailing party to the extent permitted by applicable law or the AAA Rules. If you are an individual, FPK will, upon written request and to the extent required to ensure the arbitration agreement is not cost-prohibitive, pay or reimburse the AAA filing, case management, and arbitrator fees, as determined by the arbitrator.
• Delegation; Arbitrability. The arbitrator has the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable, and any dispute regarding whether any claims are subject to arbitration, except that a court of competent jurisdiction will decide issues relating to the enforceability of the class action waiver and representative action waiver set out below and any dispute about whether the parties formed an agreement to arbitrate.
• Procedures; Discovery; Evidence. The arbitrator will afford the parties a fair opportunity to present their claims and defenses, including reasonable document exchange and limited depositions consistent with the expedited and cost-efficient resolution contemplated by the AAA Rules. The arbitrator shall apply applicable substantive law and rules of privilege. The arbitrator may grant any remedy that would be available in court, including damages, injunctive relief, and declaratory relief, provided that any injunctive or declaratory relief will be limited to the extent necessary to remedy the claimant’s individual circumstances.
• Confidentiality. The arbitration and any related proceedings, filings, and awards will be confidential and not disclosed to third parties, except (a) as necessary to prepare for or conduct the arbitration (in which case parties and witnesses must be bound by confidentiality obligations), (b) as required by law, regulation, or court order, or (c) to enforce, correct, or vacate an award in a court of competent jurisdiction.
• Class and Representative Action Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES AGREE THAT ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS ONLY; CLASS ARBITRATIONS AND CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTIONS ARE NOT PERMITTED. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. The enforceability of this Section is for a court, not the arbitrator, to decide. If this Section is found unenforceable as to a particular claim or request for relief, then that claim or request for relief—and only that claim or request for relief—must be severed and brought in court, and all remaining claims will be arbitrated.
• Coordination for Multiple Similar Demands. If 25 or more similar arbitration demands are asserted by or with the assistance or coordination of the same law firm or organization within a 90-day period, the AAA shall administer the claims in batches of up to 25, with one batch selected to proceed first. The parties will cooperate with the AAA to implement reasonable, staged bellwether proceedings intended to promote efficient resolution. The outcomes of the first batch may be used to inform resolution of the remaining claims. Any applicable arbitration fees for batched proceedings will be addressed by the arbitrator consistent with the AAA Rules and applicable law. This Section does not permit class or representative arbitration.
• Small Claims Court. Either party may elect to pursue an individual claim in small claims court where jurisdiction and venue are proper, instead of arbitration, so long as the matter remains in that court and proceeds on an individual basis.
• Injunctive Relief for Intellectual Property or Security. Notwithstanding anything to the contrary, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect its trade secrets, confidential information, copyrights, trademarks, patents, other intellectual property rights, or the security of its systems or data, pending final determination by the arbitrator.
• Opt-Out Right for Individuals. If you are an individual and do not wish to agree to arbitration, you may opt out by sending a written opt-out notice to 11150 S Wilcrest Drive Suite 100 Houston, TX 77099 with a copy to [email protected] within 30 days after you first accept this Privacy Policy. The opt-out notice must include your name, address, email associated with your account (if any), and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, neither you nor FPK can require the other to participate in arbitration.
• Waiver of Jury Trial. If a claim proceeds in court rather than in arbitration for any reason, the parties knowingly and irrevocably waive any right to a jury trial to the fullest extent permitted by law.

How Will We Use the Information You Provide Us?

In addition to the uses described above or in our Terms of Service we may use the information that we collect from or about you to analyze and improve the content, materials and services that we make available on the Site, to notify you of changes made to the Site, to evaluate user needs and customize the Site content delivered to you according to those needs, to send you promotional materials that you request from us, and for other legitimate and lawful business purposes. If you contact us for support or assistance we may use information about you or your system that you provide or that we collect for purposes such as verifying whether your system meets the minimum requirements needed to use the Site and our various services. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may store Collected Information in the United States, or we may transfer it to other countries.

If you wish to subscribe to our promotional emails, we will use your name and email address to send them to you. Out of respect for your privacy, you may choose to stop receiving our promotional emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at marketing@stdcheck.com.

With Whom Do We Share the Information We Collect?

We will share your personal information with third parties only in the ways that are described in this Privacy Policy or the Notice of Privacy Practices.

We may share Collected Information with our authorized agents in order to provide services to you, and for any other lawful business reasons. If all or part of FPK is sold, merged, or otherwise transferred to another entity, we may transfer Collected Information to such entity as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

In certain situations, FPK Services may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may disclose Collected Information to the proper authorities if we become subject to a subpoena or court order or if we are otherwise legally required to disclose such information, such as bankruptcy proceedings. We may also use and disclose information about you to establish or exercise our legal rights, to enforce our Terms of Service, to assert and defend against legal claims, or if we believe such disclosure is necessary to investigate, prevent, or take other action regarding actual or suspected illegal or fraudulent activities or potential threats to the physical safety or well-being of any person.

We may provide your personal information to companies that provide services to help us with our business activities. These companies are authorized to use your personal information only as permitted by law and only as necessary to provide these services to us.

What Choices Do You Have?

When corresponding with FPK or our representatives, or when making a request for information or otherwise interacting with us through the Site, you choose what information to supply, what questions or comments to submit, whether you wish to receive further information, and by what method of communication such information should be delivered. Please take care to share only such information as is needed or that you believe is appropriate. You are under no obligation to provide us with personally identifiable information, but without it we may not be able to provide you the products or services you request. You may contact us as indicated below if at any time you would like to ask us about our data collection practices and our information security policy.

Upon request FPK Services, LLC will provide you with information about whether we hold any of your personal information. If your personally identifiable information (“PII”) changes, or if you no longer desire our service, you may correct, update, amend your PII, delete inaccuracies or deactivate your web accessible account by texting us at 1-800-456-2323. We will respond to your request within a reasonable timeframe.

How Do We Protect Information Collected About You?

FPK maintains certain commercially reasonable security measures to protect Collected Information, both during transmission and once we receive it. When you enter sensitive information (such as your credit card number) on our Site, we encrypt the transmission of that information using secure socket layer technology (SSL). However the storage and communication of Collected Information can never be completely secure. Hence we do not guarantee that information that you transmit or otherwise supply to us, or any communications conducted on or through the Site, is or will be totally secure. If you become aware of any breach or suspected breach of the Site’s security, this Privacy Policy, or the Terms of Service, please notify us immediately.

From time to time, we may change our privacy practices and this Privacy Policy, because of changes in relevant and applicable legal or regulatory requirements, our business practices, or in our attempts to better serve your needs and those of our other customers. If we make any material changes we will notify you by email
(sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Our Commitment To Your Privacy

In addition to this Privacy Policy, FPK provides a Notice of Privacy Practices to everyone who becomes a patient of FPK through this Site. This Notice of Privacy Practices, sometimes referred to as a “HIPAA Notice,” describes how health information about you may be used and disclosed and how you can get access to this information. In the HIPAA Notice, we describe the ways in which we may use and disclose health information about our patients. The HIPAA Notice describes your rights as our patient and our obligations regarding the use and disclosure of Personal Health Information (PHI). We encourage you to read our Notice of Privacy Practices and to know your rights. If you would like more information regarding your privacy, please refer to our Notice of Privacy Practices.

Cookies and Other Tracking Technologies

Cookies are small, sometimes encrypted text files that are stored on computer hard drives by websites that you visit. They are used to help users navigate websites efficiently as well as to provide information to the owner of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit https://www.allaboutcookies.org/ or read our Cookie Policy.

When you visit the Site or receive our emails, we may place a “cookie” or other online tracking device (e.g. web beacons) in order to improve your experience by recognising you when you visit the Site or interact with the emails. The cookies we place may also collect information about your IP address, or clickstream data within our services (i.e. the actions taken in connection with the Site). This information helps us improve the functionality of our services.

We also use cookies provided by Google Analytics to help us measure how visitors use the Site. The information collected is used for a variety of purposes, including, but not limited to, site traffic reporting, unique visitor counts, and content optimization. Although Google Analytics logs the information coming from the website on our behalf, we control how the data may and may not be used. If you do not want to help us learn how to improve the Site, you can opt-out of this website analysis tool by clicking: https://tools.google.com/dlpage/gaoptout.

Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies and/or be notified when cookies are encountered. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Site.

STDcheck.com may keep track of the websites and pages users visit within the Site, in order to determine which STDcheck.com Services are most popular.

We do NOT, however, engage in the collection of personally identifiable information about your online activities over time across third-party websites or online services. We do NOT respond to automated browser signals regarding tracking mechanisms, which may include “do not track” instructions, except as required by applicable law. To learn more about how FPK uses cookies read our Cookie Policy.

Cookie Policy

This Cookie Policy explains when and why cookies and similar tracking technologies are used by FPK Services LLC and its authorized agent (“STDcheck.com”), (collectively, “FPK,” “STDcheck, “we” or “us”) and our third party service providers on our websites, applications, advertisements and related services including the mobile-optimized version of these sites and our mobile device applications or (“Apps”) (we refer to the sites and Apps collectively as the “Sites”). We refer to the Sites, along with the information and services made available to you through the Sites, as the (“Services”).

What are Cookies?

(“Cookies”) are small pieces of text that store information on web browsers (such as Google Chrome Mozilla Firefox, Safari, Microsoft Edge). Every web browser that accesses a website is assigned a unique Cookie. Different Cookies serve different purposes.

Different Types of Tracking Technology and How it May Be Used

Session Cookies are specific to a particular visit and carry information as you view different pages within a Site. Session Cookies expire and delete themselves automatically in a short period of time, e.g. when you leave the Site or when you close your browser.

Persistent Cookies enable us to recognize you when you visit the Site and remember your preferences. Persistent Cookies are stored on your browser or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.

Third-Party Cookies are placed by someone other than us and may gather browsing activity across multiple websites and sessions. They are usually Persistent Cookies and are stored until you delete them or they expire based on the time period set by the Third-Party Cookie.

Web Beacons are graphic image files embedded in a page of a website typically used to monitor activity on the page. Those files are then sent back to the Web Beacon’s home server (which can belong to the host site, a network advertiser or some other third-party). A few examples of the type of data Web Beacons collect include: browser information such as your IP address, the URL of the page on which the Web Beacon is located, the type of browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.

Application SDKs are third-party software development kits for mobile applications that are embedded in mobile applications. These Application SDKs permit the collection of information about the app itself activity in the app, and the device the application is running on.

Other Tracking Technology We and in some instances our third party service providers use other tracking technologies. The Other Tracking Technology may have the capability to: recognize individual users devices when they access the Services through a device, remember a user’s preferences, the ability to keep track of users’ access to and use of the Services, analyze trends and personalize the Services so that content is relevant to individual user’s interests. The Other Tracking Technology may infer these preferences based on: a device’s location, a user’s prior activity on the Site and other information that FPK or our third party service providers may have about our users. When you use the Services the Other Tracking Technology may collect information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, Cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagements, clicks and the associated dates and times).

How We Use Cookies on the Site

The Cookies on the Site are generally used for one of the following purposes:

Essential Functionality These Cookies are essential to access some areas of the Site. For example, certain cookies enable us to identify customers that have an account setup and ensure that they have access to certain content.

Important Functionality These Cookies enable us to remember your preferences, such as your user name, preferred language or the region you are in and provide enhanced, more personalized features. They may also be used to provide Services you have asked for; such as watching a video.

Performance and Analytics These Cookies enable us to analyze how visitors use the Site and to monitor the performance of the Site. We use the information collected by these Cookies to improve the performance of the Site and our Services.

Advertising We do not use cookies to collected data from this Site to retarget you with ads on unaffiliated sites and services..

How Third-Parties Use Cookies on the Site

Analytics platforms may use their own Cookies or Other Tracking Technologies on our Site. We do not control how third parties use Cookies or how they manage the information they gather through the use of these technologies on the Site. To see how Google may use information collected through your use of the Site visit https://www.google.com/policies/privacy/partners.

Because your browser, App, or device communicates with these third parties’ respective servers, these companies can collect information, including your IP address, page header information, browser or device information, just as if you had requested their website or used their apps directly. These companies may collect information to deliver you customized ads on non-FPK websites, applications, and services. In some situations, FPK may interact with these companies outside of your browser or device, directly between our web servers.  Many of these third parties offer information about their data collection practices, and in some cases, may provide an opt-out feature on their respective websites. Please visit each of our third party service provider’s privacy policies to better understand the controls available to you.  We encourage you to periodically review this Cookie Policy for the latest information on our third party service providers.

Your Cookie Choices

Most browser software can be set to reject Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” or “Settings” or “Preferences” section of your browser’s toolbar. If you reject our Cookies, certain of the functions and conveniences of our Site may not work properly but you do not have to accept our Cookies in order to productively use most features of the Site. If you have questions about how to reject Cookies on your specific device please check with the device manufacturer.

In order to give you more control over your privacy choices FPK has implemented an opt-out mechanism for email marketing campaigns that allow you to unsubscribe at the bottom of any of our marketing emails or by submitting a request to [email protected]. Please note that even if you opt-out of our marketing campaigns, you may continue to receive generic advertisements for our Services. Except as required by applicable law, the Site does not respond to web browser “do not track” signals.

Cookie Policy Subject to Change

FPK reserves the right to change this Cookie Policy at any time and any changes will be effective upon being posted unless we advise otherwise.  We encourage you to periodically review this Cookie Policy for the latest information about the use of Cookies on the Site.

Your State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, Rhode Island], or another U.S. state that has similar comprehensive privacy legislation (collectively, “Covered States”), you may have specific rights regarding your personal information under: the California Consumer Privacy Act (“CCPA”), Virginia Consumer Data Protection Act, Colorado Privacy Act, Connecticut Data Privacy Act, Utah Consumer Privacy Act, Texas Data Privacy and Security Act, Oregon Consumer Privacy Act, Montana Consumer Data Privacy Act, Iowa Consumer Data Protection Act, Delaware Personal Data Privacy Act, Nebraska Data Privacy Act, New Hampshire Data Privacy Act, New Jersey Data Privacy Act, Tennessee Information Protection Act, Minnesota Consumer Data Privacy Act, Maryland Online Data Privacy Act, Indiana Consumer Data Protection Act, Kentucky Consumer Data Protection Act, Rhode Island Data Transparency and Privacy Protection Act, and similar laws in other U.S. states (collectively, “State Privacy Laws”). This section describes the rights that consumers of Covered States have and explains how to exercise those rights. To be clear, these rights are granted only to the extent that you are considered a consumer of Covered State and we are acting as a “controller” or “business” (as applicable) under State Privacy Laws with respect to your personal information.

The categories of personal information we process, our purposes for processing your personal information, the categories of personal information that we share with third parties, and the categories of third parties with whom we share it are set forth in the terms of the Privacy Policy above. 

In addition to the rights set forth in our Privacy Policy, State Privacy Laws may, depending on your state of residence, provide you with the following rights:

• Right to know. You may have the right to know whether we process your personal information and to access such personal information. You may also have the right to request that we disclose certain information to you about our collection, use, or disclosure of your personal information. Residents of Minnesota or Oregon have the right to: (i) confirm additional information about the categories of personal information we have processed about them; and (ii) obtain a list of third parties to which we have disclosed the personal information of Minnesota or Oregon consumers. Residents of Delaware or Maryland have the right to obtain a list of the categories of third parties to which we have disclosed the personal information of Delaware or Maryland consumers.
• Right to data portability. You may have the right to obtain a copy of your personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business without hindrance, where the processing is carried out by automated means. 
• Right to delete. You may have the right to delete personal information that you have provided by or that we have obtained about you. Please note that we may deny such request if the requested deletion falls under an exception as set forth in the State Privacy Laws. 
• Right to correct. You may have the right to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes for which we process it. 
• Right to opt out. You have the right to opt out of the processing of your personal information for purposes of: (i) targeted advertising; (ii) the sale of personal information; or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. As of the latest date of the Privacy Policy:
  • We DO NOT process personal information or share it with third parties for the purposes of targeted advertising;
  • We DO NOT sell your personal information in exchange for monetary or other valuable consideration; and
  • We DO NOT engage in profiling decision based on your personal information that produce legal or similarly significant effects concerning you.

• Right to limit the use of your sensitive personal information. If you are a California resident, you may have the right to limit the use or disclosure of your SPI if we are using it beyond what is reasonable and proportionate to provide the requested goods or services. You can make a request for us to limit the use or disclosure of your SPI by emailing us at [email protected].
• Right to nondiscrimination. You have the right not to be retaliated against or receive discriminatory treatment by us for the exercise of your privacy rights. Unless permitted by the State Privacy Laws, we will not:
  • Deny you goods or services;
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
  • Provide you a different level or quality of goods or services; or 
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

If you would like to exercise your privacy rights, or have any questions with regard to those rights, please contact us at 1-800-456-2323 or send us your request via email to [email protected].

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of their personal information to third parties for their direct marketing purposes. If you do not want your personal information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at [email protected].

To make such a request, please send an email to [email protected] or write us at FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099

International Restrictions

STDcheck.com is a U.S. company offering affordable lab testing services online to individuals within the United States, and works with CLIA-certified lab locations across the United States. STDcheck.com is not intended to be used by individuals outside of the United States; do not access or use the Site or use our Services if it is illegal to do so in your jurisdiction or if you live in or are a resident of a country that is a part of the European Union.

HIPAA Notice of Privacy Practices / Consumer Health Data Privacy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

STDcheck and its affiliates are committed to protecting the privacy of your identifiable health information. This information is known as “protected health information” or “PHI”. PHI includes laboratory test orders and test results as well as invoices for the services we provide.

Our Responsibilities

STDcheck is required by law to maintain the privacy of your PHI. We are also required to provide you with this Notice of our legal duties and privacy practices upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act of 1996 also commonly referred to as (“HIPAA”). We are required to follow the terms of this Notice currently in effect. We are required to notify affected individuals in the event of a breach involving unsecured protected health information. PHI is stored electronically and is subject to electronic disclosure. This Notice does not apply to non-diagnostic Services that we provide.

How We May Use or Disclose Your Health Information

We use your PHI for treatment, payment, or healthcare operations purposes and for other purposes permitted by law. Not every use or disclosure is listed in this Notice, but all of our uses or disclosures of your health information will fall into one of the categories listed below. We need your written authorization to use or disclose your health information for any purpose not covered by one of the categories below. You may revoke any authorization you sign at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons stated in your authorization except to the extent we have already taken action based on your authorization while it was in effect.

The law permits us to use and disclose your health information for the following purposes: Treatment, Payment and Healthcare Operations, Business Associates, As Required by Law, Law Enforcement Activities and Legal Proceedings, Other Uses and Disclosures.

Your Patient Rights

• Receive Test Information. You have the right to access your PHI that we have created (in electronic or paper form). You may receive your test results online by logging into your account. We may charge a reasonable, cost-based fee for a paper copy. You may also text us at 1-800-456-2323. If your request for test information is denied, you may request that the denial be reviewed.

Amend Health Information

You may request amendments to your PHI by making a written request to [email protected]. However, we may deny the request in some cases (such as if we determine the PHI is accurate). If we deny your request to change your PHI we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.

Accounting of Disclosures

You have the right to receive a list of certain disclosures of your PHI made by us in the past six years from the date of your written request. Under the law, this does not include disclosures made for purposes of treatment, payment, or healthcare operations or certain other purposes. We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Request Restrictions

You may request that we agree to restrictions on certain uses and disclosures of your PHI. We are not required to agree to your request, except in certain situations.

Request Confidential Communications

You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.

Copy of This Notice

You have the right to obtain a paper copy of this Notice upon request.

How to Exercise Your Rights

You may write or send an email to us with your specific request, including requesting a form to complete to obtain a copy of your test results. STDcheck will consider your request and provide you a response.

Complaints/Questions

If you believe your privacy rights have been violated, you have the right to file a complaint with us. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services, Office for Civil Rights. STDcheck will not retaliate against any individual for filing a complaint.

To file a complaint with us, or should you have any questions about this Notice, send an email to us at [email protected], or write to us at the following address:

FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099

You may also contact the Privacy Officer at 1-888-789-5639 ext 1095.

Note

We reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all PHI that we maintain about you, including PHI created or received prior to the effective date of the Notice revision. Our Notice is displayed on our website and a copy is available upon request.

Non-Discrimination Notice

STDcheck and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. STDcheck does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

If you believe that STDcheck has discriminated against you or your minor child on the basis of race, color national origin, age, disability, or sex, you can file a grievance with:

FPK Services, LLC Attention: Privacy Officer 11150 S Wilcrest Drive Suite 100 Houston, TX 77099
[email protected]

You can file a grievance in person or by mail or by email. If you need help filing a grievance, the STDcheck Privacy Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD)

Contact Us

We take your privacy seriously. If you have questions, concerns, or feedback regarding the privacy of your personal and health information, you may contact us at 1-800-456-2323  or [email protected].

If you have a question that is medical in nature, about how our process works, or about service-related issues, please text us at 1-800-456-2323 and speak with a representative.

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU, AND YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE APPLICABLE TO YOU.

Last Updated: January 26, 2026

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